You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.
In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.
You can always view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you don't know your sign in details, you can follow the "My bookings" link in your confirmation email.
The availability of extra bed/baby cot depends on the property. Additional cost for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.
When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly.
If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room deal.
You can cancel your booking through the My Bookings page. Any cancellation fees or refunds will be determined by your booking's cancellation policy.
You can send your special requests to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by Tour Crafts.
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